Customer Service Complaint

Impact Factory's Words of Wisdom - Customer Service

Anthony plays golf...as often, on as many different courses, in any kind of weather. That's probably one of his biggest drivers (excuse the pun for those in the know). Secondly he plays drums...loud and long... and last but not least he has three children all under 10... which is why he enjoys golf and plays drums long and loud.

Customer Service Complaint

by Anthony Etherton

Customer Service

The ability to not take a complaint personally even when it was your fault is key to keeping a cool head under fire.

Here's an image to help you do just that.

Just metaphorically hold your hand out in front of you between you and the complaining customer as if you were holding the complaint in the palm of your hand. The problem then sits between the two of you.

In this way you can distance yourself personally from the 'attack' and hold a sense of the issue or challenge sitting between you both.

Find the next available Customer Service Skills Course

And the next available Open Influencing and Negotiation Skills Course

You might also be interested in the next available Open Communication Skills Two Day Course

Customer Service Complaint Skills Training

 

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