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Communicate With Impact - Five Day Communications Course

Five Day Communicate with Impact Course in London

This five day personal development programme is designed for delegates to take a serious look at themselves in relation to who they are now and who and how they want to be in the future.

Communicate with Impact is a challenging programme that incorporates material from many disciplines. It aims to make a substantial difference to each participant's leadership, communication and relationship skills.

The course is designed to equip delegates with the awareness, tools, confidence and energy to create the impact they choose, when they choose to create it.

Click here for our One Day Communication Skills Course or our Two Day Communication Skills Course or One to One Communication Skills Training

Communicate with Impact Course Objectives

* Personal Impact
* Building Relationships
* Non-verbal communication
* The Power of Storytelling
* Human Patterns
* Communicating as a leader and presenter
* The Language of leaders
* Difficult Messages and Dealing with Crisis
* Two ears, one mouth - Listening behaviours
* Confidence, Confidence, Confidence
* What Works Already About You?

Our central and guiding focus is to constantly reinforce confidence in delegates by concentrating on what works about the individual.

This five day programme is a journey that begins by exploring the dynamics and techniques of effective interpersonal communication, moving on to the subtle nuances of perception and finally to the full impact of connection when presenting and relationship building.

Communicate with Impact Course Programme

Day 1: The Dynamics of Communication and Rapport
Day 2: Influencing using Voice Tone, Powerful Words and Stories
Day 3: Delivering Difficult Messages and Managing Perception
Day 4: Presenting with impact (both large groups and one to one)
Day 5: Client Relationship Building - Practicing Communication Tools

Each day will be punctuated with energisers designed to refresh and enliven participants' concentration and aid learning.

Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises designed to stimulate, challenge and develop people's knowledge and skills.

Day One - Communication is Key

Developing awareness of how impact is created
What else would you like over the five days of this course?
What does 'Communicating with Impact mean to you?
Making an Impact
Feedback
Communication dynamics - how it works
Listening as a communications tool
Listening with Empathy
First Impressions and Attitude
Assumptions
Terms of Reference
Assertiveness and Aggression
Defusing conflict and arguments
Body Language

Day Two - Influencing Through Voice and Character

Exploring Influencing through the Power of voice
Language and storytelling
Breathing technique
Stabilising nervousness
Improve volume control
Voice projection
Tone - The underlying intention of the message
Speed -The subliminal effects of fast and slow speech
Rhythm -Using pause and pace to create interest
Pitch - Exploring the music in voice and language
Increasing the power and impact of the voice
Cultural differences in language styles and sound of the voice
Stereotypes and assumptions which are set by vocal tone and non verbal behaviours
Linguistic styles of modern Anglo Saxon speech
Words people use reveals their thinking, learning style and perception
Story telling - Creating stories to communicate a specific idea
Exploring internal and external motivators
Project Buster an influencing strategy to get commitment and buy-in from people

Day Three Perception is Vital

Non- verbal communication
Handling Difficult Messages
Dealing with crisis communications
How behaviour and communication styles together create a perception in the minds of others
It's not what we have said but what the other person thinks we have said that is important
Sometimes our words say one thing but our tone and actions will speak louder
Understand how we are perceived by others
'Forum Theatre' using actors in various situations to allow delegates to observe, advise and interact with the actors as different scenarios are played out
Communications models
30-second Impact
Choosing your Status
Choosing the impact you make
Gaining confidence
Feeling and behaving more assertively
Dealing with different levels in the business (externally as well as internally)
Not being manipulated
Setting clear boundaries
Delivering tough messages while maintaining positive relationships
Communication Cycle - Thought- Spoken- Heard -Understood - Agreed to - Acted on - Implemented
Styles and Difficult People
Feedback and how to make it best support moving things forward
Internal boundaries - how people can become stressed or 'difficult' when they are crossed
Art of Saying No - Techniques on assertiveness issues
Having difficult conversations

The Afternoon Session - Day Three

At this stage in the Programme the delegates will do something exciting and challenging – the content of the session will not even be revealed until that day. A specialist facilitator will be brought in to take the delegates through a communication exercise with a difference.

The objective is give the delegates the opportunity to experience something they may not have done before, communicate as a team and have fun at the same time.

The external facilitators used are at the very top of their game and handpicked because they have a unique approach to their work that blends with the ethos at Impact Factory. This combination of expertise always makes this part of the Programme memorable.

Day Four - Presenting with Impact

All the individual work during the day will be filmed to DVD. However, there will be no play-back (other than the first, one-minute presentation). The DVD is for the delegates to take away for themselves.

Communicating as a presenter
Confidence, Confidence, Confidence - What Works Already About You?
Breathing exercises
The IMPACT model of presenting
Embodying your message in your behaviour
Identifying your unique 'pitching' style
Linear and non-linear thinking and preparation
Inspiration and perspiration
A look at how others do it
First presentation of the day to camera
Feedback and Individual style
The difference between how we think we are doing and how we really are doing
Body language
The psychology of presenting
The myths and rules about what you are and are not allowed to do
Stretching Exercises
Presence - An exercise in audience contact
Everyday objects - An exercise in overlaying an ordinary text with an extra-ordinary message
Passion - An exercise in the use of passion to communicate
Talking up and talking down - An exercise to raise awareness of how attitude, body language, etc, affects the way people feel about your message
Turning points - An exercise in using personal material to produce empathy and strong feeling in an audience
Prepared Business Presentations
How audiences and presenters interact
How to make use of that interaction
The real reasons for presenting
Ways of getting ideas across that are entertaining and stimulating
The relationship between nervous energy and expressive capacity
A reinforcement of the reasons for presenting
Establishing Empathy
Demonstrating Passion and Giving a Strong Message
Placing Ideas and Clear Messages
Location, Location, Location - Challenges that arise in certain arenas in which participants present
Preparation Tools
Use of media and structure
Deliberate Misunderstanding
Presenting to Different Levels of Understanding
30 Second Presentation

Day Five - Networking and Pitching

To consolidate all the learning from the previous four days. Networking session
Meeting & Greeting
Networking 'Etiquette'
It's You They 'Buy'
30 Second Influencer
Spheres of Influence - obstacles to getting your message through the people you want
Joining and leaving groups - how physical boundaries work
Rapport Building skills
Some of the things to look at here are
Deliberately using 'I', 'You', or 'We' statements
Self-disclosure
Demonstrating knowledge of their business
Compliments
Using their name
Using their jargon and abbreviations
Pitching - Identifying the key elements of successful pitching
Exploring the journey from plan-prepare-practice to pitch
Connecting our personal stories with our product or service offer
The Pitch Process
Partnerships
What do you need in a partner?
How pairs work in a pitching situation
Making your partner look good
Using both your strengths
Pitch Perfect - Delegates are invited to pitch to the group in a seriously light-hearted "Dragons' Den" for a fun finish

Final Communication with Impact Handouts and Plan for going forward

As part of the wrap up we will re-visit each delegates Personal Communication Style - What do you now know works for you?

The delegates will finalise a Plan of Action to take the work of the course back into their workplace.

All delegates will be issued with relevant hand-outs to remind them of the Communication with Impact Course work, including our memorable visual cue cards. Delegates will also be able to take away Impact Factory web cards, which will give them access to our extensive e-library of useful documents.