Smoking Ban Experts

At Gala Bingo we designed and delivered a comprehensive change management programme that is now being rolled out by their internal trainers to every member of staff in every club in England, Wales and Northern Ireland.

At London Clubs International we ran in-depth focus groups and training sessions on the implications of the smoking ban for directors and senior management.

Here's what we can do for you:

1. Provide detailed insight on the smoking ban legislation and give you really clear information on the impact it will have on your business

2. Provide a layman's guide to the legislation for your staff and/or customers

3. An audit to ensure you and your staff are well prepared to operate within the law

3. Checking your preparation/plans to ensure everything is covered, both in terms of practical changes that need to be made to cope with the change, for example, have you anywhere to store the additional umbrellas that will be used as more people pop in and out to smoke in the rain?

4. Advise on which strategies you can put in place to prevent adverse business results

5. Ensuring revenue remains constant

6. Get staff on board, the benefits here are two fold, firstly that your staff adhere to the legislation and secondly that they deal with customers sensitively - whilst it is true that all businesses will be in the same position, how clients are dealt with in the first few times can result in them staying or leaving.

7. Ensure the change for your customers is handled as smoothly as possible

8. Provide direct training at all levels of the organisation or working with in-house training departments to create tailored training solutions.

9. Customer Care training to help your staff deal with customers who may be unaware of the impact of the ban

10. Confidence and motivation training to help people feel able to enforce the law without alienating their customers

Our work can be run in short modules or whole day trainings depending upon your needs.

Give the Smoking Ban Experts a ring and we can discuss your requirements in further detail.

020 7226 1877 - Ask for Charlotte

Back to targeted training topics

Change Management - Managing Change

* Working with Strong Feelings
* Handling Cynicism, Fear and Resistance
* Understanding the Different Types of Change
* Questioning the Way You Perceive and Handle Things
* Making a Personal Shift in the Way You See Things
* Making Positive Changes to Your Business
* Making Positive Changes to Your Life

Find the next available Open Change Management Course

Or the next available Open Leadership Development Course

For some insight into Change Management read
Dealing with Change and Change Management

For a more comprehensive document try
Managing Change in Others on our Jolly Good Read page

Smoking Ban Experts. Communication skills training courses, presentation skills programmes, public speaking, leadership development and executive coaching.