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Empowerment

Empowerment Makes Dollars and Sense
Empowerment exists when employees have the authority to make decisions and take appropriate actions without first seeking approval from others. Empowerment allows frontline service staff to act quickly for their customers, improving customer satisfaction and boosting staff morale.

 

 

   
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Impact Factory — the home of presentation skills, leadership development and communication training

 

Impact Factory
Suite 121, Business Design Centre, 52 Upper Street, London N1 0QH, UK
Phone 020 7226 1877  :  Fax 020 7354 3505  :  E-mail enquiries@impactfactory.com
Communication skills | Leadership skills | Presentation skills | Team building | Executive coaching
Project management | Management training | Public speaking | Assertiveness training
Performance management | Customer service | Appraisals training | Media training