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Assertiveness Skills Training and DevelopmentSee the Assertiveness Training page for more information on how our programmes deal with Assertiveness Training. Find the next available Open Assertiveness Skills Course And the next available Open Communication Skills Course You might also be interested in the next available Open Personal Impact Course For a practical approach to Saying No see Assertiveness Skills - The Art of Saying No For an in depth look at Assertiveness Skills read Is Assertiveness the Only Way If you want to know more about our training programmes have a look at our Communication Skills Key Issues page Assertiveness Skills Training and Development |
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Assertiveness Training Helps
Impact Factory runs tailored
Assertiveness Training programmes
We also run Public Assertiveness Training Courses
and personalised One-to-One Executive Coaching
for anyone who is interested in Assertiveness Issues
The following article was contributed by CEO, A.E. Schwartz & Associates, Boston, MA.
Assertiveness Helps Accomplish Everything
An assertive manager is an effective manager. In order to properly run your team, you must be able to communicate well. Being assertive allows managers to delegate responsibility and get tasks completed on time. Understanding how to be assertive is important for any manager seeking success.
Assertiveness
When trying to get something accomplished, assertiveness is the most effective behaviour.
Although other methods may accomplish the intended ends, the alternatives imperil our own rights or those of others, creating conflict and building mistrust into relationships.
One of the keys to effectiveness is learning how to communicate thoughts and feelings without jeopardising yourself or others, and this ability elevates both morale and productivity in the workplace.
Distinguish for yourself what is submissive, assertive, and aggressive behaviour in different situations.
Consider your non-verbal behaviour as well. Pick a situation and imagine how you usually handle it. Write down your usual responses in posture, eye contact, voice, tone, facial expression, and physical contact.
Now, pinpoint your own blocks to assertiveness: fear of disapproval, need to please others, fear of being too masculine or feminine, or the dread of making mistakes.
Visualise yourself dealing assertively with a problem situation by considering alternative responses. Do not act hastily or in angercalm yourself before the confrontationtake a deep breath with eyes closed and concentrate on controlling your temper.
Practice remaining calm, collected, courteous. Be prepared to present yourself rationally and factually without emotion or conjecture. Avoid making mountains out of molehills.
Pursuing an issue that is small will discredit you when an important issue needs to be faced and resolved. Repeat this step as often as necessary until you can comfortably imagine yourself dealing with the situation with assertiveness.
By becoming assertive, you become more effective. Allowing yourself to dismiss any fears you may have on acting assertively benefits you, your employee, and your bottom line.
A good leader approaches every situation with a level head, takes the time to identify the best course of action, and then assertively assigns each team member a specific duty.
Improper communication and avoidance of conflict create problems. As the manager, it is your job to make sure these problems do not occur. So be assertive!
Copyright AE Schwartz & Associates All rights reserved.
CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organisation which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organisations worldwide.
He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
