Damned if I do, damned if I dont - Assertiveness and Conflict Management
Impact Factory's Words of Wisdom
Doug Osborne Assertiveness and Conflict Management
Like just about everyone at Impact Factory, Doug's career path has been neither straight nor narrow. Now an Impact Factory Training Consultant, his journey has seen him transform from a Hertfordshire Chemist into a Clinical Hypnotherapist (PDHyp), Trainer and Facilitator.
Damned if I do, damned if I dont - A recent story of Assertiveness in South Africa
by Doug Osbourne
I was on holiday with my partner. We were staying with a very close friend of his they were putting us up for two weeks board, food and dipping in and out of some of the martial arts they offer at their wonderful retreat just south of Durban. We had agreed a price per day for food, board and classes which he had wired ahead prior to his arrival. As the days wore on he was asked a number of times to go and buy the family shop. So the conversation went like this:
The First Occasion
"Didn't we agree a price including the food? Should I ask for a per diem from the food allowance? Oh, never mind it's all in good spirit!The Second Occasion
"Six steaks umm that's pretty expensive I'm a little put out this isnt fair?"The Third Occasion
"What a cheek don't they realise how much this has come to over the past three trips? Well probably not since you didn't tell them..."The Cost of Not saying something:
Tension, frustration, lot's of self talk, possible resentments...The Cost of Saying something:
Possible tension, we talk, possible understanding...Read more about Doug Osborne
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