New for 2009 - Saturday Assertiveness Training Courses! |
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From January 2009, Impact Factory will be running Weekend Assertiveness Training Courses on Saturdays. Please check below for dates and availability. |
Assertiveness Training Course
Public Assertiveness Skills Course
(Click here for Tailored Assertiveness Training)This one-day public course is designed to explore and understand issues around assertiveness.
Assertiveness Skills courses are run by It's not possible to turn a gentle soul into Anne Robinson - thank goodness! Instead we look at how to be less accommodating and set clearer boundaries for others.
The idea is to feel better about saying 'no' without having to change who you are.
This is a practical assertiveness training course, which will leave the participants feeling more confident in their ability to handle others, and feeling better about themselves.
Click here for our Body Language Course - Interview Skills Evening Course - Interview Skills Training Course - Personal Impact Course - Stress Management Course - One to One Assertiveness Training
Assertiveness Skills Course Objectives
* Dealing with delegate's own feelings* Setting boundaries for others
* Presenting clear messages
* Closing conversations
* Gaining increased confidence
* Tools you know you can use
* Handling difficult people and situations
* Practising The Art of Saying No
* Moving awkward situations forward
* Managing conflict
Assertiveness Skills Course Programme
Assertiveness and your Feelings
This assertiveness exercise specifically recreates the feelings that people have when they have to do something they find particularly difficult. For instance what happens to them when they are in an uncomfortable or new situation. We then look at the ingrained behaviours associated with those feelings.Assumptions get in the way of being Assertive
Here we help identify the assumptions individual participants make about other people and look at how that can affect how any communication then happens.Setting Assertive Boundaries
This section of the assertiveness course deals with personal space boundaries as well as internal issues that people would rather not talk about. It is particularly useful for people who have a hard (if not impossible) time saying 'No'. It's particularly useful for people who have a hard time setting priorities because of other people's demands.Holding an Assertive Status
This set of assertiveness exercises looks at situational, rather than hierarchical status. They demonstrate that it isn't always necessary to be assertive in order to get your message across. Participants learn to lower and raise their status depending upon the situations they are in, in order to change the outcome of the interaction. It helps people begin to see how a change of behaviour can be an easy, unassertive way of not getting involved in other people's agendas.Assertiveness and Conflict
These are two assertiveness exercises which deal with conflict resolution and defusing potential arguments. We look at the reasons for conflict and ways to build bridges between people.The Language of Assertiveness
Language is one of the most powerful tools we have for conveying overt or covert messages, or ones we didn't intend. We look here at the phrases, words, clichés and axioms accommodating people use to apologise, justify and defend themselves and generally use to pad out what they are saying rather than get to the point.Assertive and un-assertive Patterns
This exercise is designed to demonstrate to delegates that even when offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.Assertiveness Behaviour Model
We use a visual model to explain assertive behaviour and unassertive behaviour that is too accommodating and what happens to people under stress.The Art of Saying 'No' and other Useful Assertiveness Tools
Using material already identified by the delegates we will look at some of their more common difficult assertiveness situations and people to see what other choices they could make to create a different outcome.Assertiveness Support
The final exercise of the Assertiveness Skills Course is for each delegate to devise a personal Plan of Action, identifying their personal take-out of the programme, where they know they will practise and areas for development.Finally we have people identify what will stop them putting this into practise and what support they need to help themselves put the Assertiveness Skills Course work into practise.
Public Assertiveness Training Course
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