  |
  |
 |
|
|
Assertiveness Training CoursePublic Assertiveness Skills Course(Click here for Tailored Assertiveness Training)This one-day public course is designed to explore and understand issues around assertiveness. Assertiveness Skills is run by It's not possible to turn a gentle soul into Anne Robinson - thank goodness! Instead we look at how to be less accommodating and set clearer boundaries for others. The idea is to feel better about saying 'no' without having to change who you are. This is a practical assertiveness training course, which will leave the participants feeling more confident in their ability to handle others, and feeling better about themselves. Assertiveness Skills Course Objectives* Dealing with delegate's own feelings* Setting boundaries for others * Presenting clear messages * Closing conversations * Gaining increased confidence * Tools you know you can use * Handling difficult people and situations * Practising The Art of Saying No * Moving awkward situations forward * Managing conflict Assertiveness Skills Course ProgrammeAssertiveness and your FeelingsThis assertiveness exercise specifically recreates the feelings that people have when they have to do something they find particularly difficult. For instance what happens to them when they are in an uncomfortable or new situation. We then look at the ingrained behaviours associated with those feelings.Assumptions get in the way of being AssertiveHere we help identify the assumptions individual participants make about other people and look at how that can affect how any communication then happens.Setting Assertive BoundariesThis section of the assertiveness course deals with personal space boundaries as well as internal issues that people would rather not talk about. It is particularly useful for people who have a hard (if not impossible) time saying 'No'. It's particularly useful for people who have a hard time setting priorities because of other people's demands.Holding an Assertive StatusThis set of assertiveness exercises looks at situational, rather than hierarchical status. They demonstrate that it isn't always necessary to be assertive in order to get your message across. Participants learn to lower and raise their status depending upon the situations they are in, in order to change the outcome of the interaction. It helps people begin to see how a change of behaviour can be an easy, unassertive way of not getting involved in other people's agendas.Assertivness and ConflictThese are two assertiveness exercises which deal with conflict resolution and defusing potential arguments. We look at the reasons for conflict and ways to build bridges between people.The Language of AssertivenessLanguage is one of the most powerful tools we have for conveying overt or covert messages, or ones we didn't intend. We look here at the phrases, words, clichés and axioms accommodating people use to apologise, justify and defend themselves and generally use to pad out what they are saying rather than get to the point.Assertive and un-assertive PatternsThis exercise is designed to demonstrate to delegates that even when offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.Assertiveness Behaviour ModelWe use a visual model to explain assertive behaviour and unassertive behaviour that is too accommodating and what happens to people under stress.The Art of Saying 'No' and other Useful Assertiveness ToolsUsing material already identified by the delegates we will look at some of their more common difficult assertiveness situations and people to see what other choices they could make to create a different outcome.Assertiveness SupportThe final exercise of the Assertiveness Skills Course is for each delegate to devise a personal Plan of Action, identifying their personal take-out of the programme, where they know they will practise and areas for development.Finally we have people identify what will stop them putting this into practise and what support they need to help themselves put the Assertiveness Skills Course work into practise. Public Assertiveness Training Course
Back to open courses
|
|
Talk to us about this courseIf you have any doubts about the suitability of this public assertiveness course, for yourself or your colleague, please do not hesitate to call us: 020 7226 1877. We will put you in touch with one of the Lead Trainers, who will be happy to discuss the course in detail. Courses take place at our training suites: Suite 121, Business Design Centre, 52 Upper Street, London N1 0QH. See how to find us for directions, hotels and public transport. (If you want to book 3 or more people on to one course, please contact us on 020 7226 1877.)
This One Day Public Assertiveness Skills Course is limited to eight participants
Take a look at our next Public Personal Impact Course Or our next available Public Communication Skills Course For a practical approach to Saying No see For an in depth look at Assertiveness Skills read The Art of Saying NoPublic Assertiveness Course Skills and TrainingGet the Nice Factor Book |
|
|
|
||||