Open Course Terms and Conditions

I understand that the above booking is subject to agreement with the following terms and conditions:

Training Courses
Impact Factory reserves the right to make changes or improvements to its courses and workshops at any time without notice.

Cancellation
In the event of a cancellation where an alternative cannot be provided, we will refund in full any payment received in respect of that course.

Booking Confirmation
Bookings may be made by phone, fax or online. Online bookings will be confirmed by email the next working day.

Cheques should be made payable to Impact Factory Limited.

Should you have any queries surrounding a booking please call us on 020 7226 1877 and ask for Michael Miller.

Joining Instructions
On receipt of payment we will issue complete joining instructions, a location map, public transport information, venue details and course timings.

Price
Courses will be charged at the price shown on the website at the time of booking. We reserve the right to change course fees without notice. Open courses include tuition, morning coffee, lunch, afternoon tea and handouts and relevant documents.

Cancellations
If you need to cancel your booking please call 020 7226 1877. Cancellation charges are:
15 - 28 days before a course = 50% of the course fee.
1 - 14 days before a course = 100% of the course fee.

Transfers
If you need to transfer your booking please call 020 722 1877 When you transfer to another course you will be charged the cancellation fee plus the cost of the new course.

Any other form of non-attendance which does not meet these transfer requirements is considered a cancellation and cancellation charges will be incurred.