Personal Impact Course - two day

Personal Impact Course - two day

Maximum Delegates 8 Two Trainers per Course Money Back Guarantee

This Two-day Personal Impact Course is devoted to helping you understand how you impact on others.

It would be great to change other people, but life's too short and it's just too difficult to sometimes.

This course does what it says on the tin - each delegate will look at themselves, the choices they make and what they could do differently.

Two days allows plenty of time to practice what changes you can make, when you are not having the impact you should or could have.

Personal Impact Course Objectives:

  • How 'making an impact' worksPersonal Impact Course
  • Understand how you impact on others
  • Knowing how and why things go wrong
  • Improving your ability to influence others
  • Understanding rules and conventions
  • Speaking your mind without offending
  • Finding out how others see you
  • Verbal and non-verbal communication
  • Appreciating conventions and boundaries
  • To become more assertive when appropriate
  • Handling difficult people or difficult situations

What our Delegates Say:

British Legion - Personal Impact Course

"I've found I'm much more in control of conversations. I've also been using the power of the pause quite a bit and staggered at how people react to me due to me not reacting in the way they thought I would."...
Natalie -

Natures Way Foods - Personal Impact Course

"This has got to be the best course I’ve been on! I feel I am ‘ARMED’ and ready to make a step change improvement in my personal communication style."...
Mark Andrews - Planning Manager - Natures Way Foods

Phonepay Plus - Personal Impact Course

"I’m feeling a lot more confident around the office since the training, and I am finding some tools useful. I like the feeling of taking control of moments without manipulating the situation."
David Levitt - Senior Policy Executive - Phonepay Plus

Personal Impact Course Programme

The course content may include many of the exercises below and any additional material that the trainers feel is relevant to the delegates on the day.

Day One


Impact Factory's underlying principles and how we work: how to get the most value out of the two days.

Making an Impact - how it works

This is an introduction to the dynamics of face-to-face communication - looking at what affects the participants and the impact they make

I do this, You do that

Delegates get their first opportunity to make small changes in what they do, to see what they create in others. Areas focussed on here could include:

  • Voice
  • Eye contact
  • Body Language
  • Positioning
  • Use of environment

What's your Style

Delegates identify what already works about their style.

Rapport Building skills

Working in pairs we will look at the things that establish common ground between people.

First and Last Impressions

How to choose a first impression that suits the impact you want to make. Also, the much forgotten "last impression" - what will people remember of you after you put down the phone or walk out of the room.


Looking at how to appear or feel more confident in certain situations. Lots of opportunity to practice and develop this "numbers tool".


An exercise to demonstrate how every one of us makes assumptions, often without realising it. Practice pre -empting some assumptions or simply "owning" the assumption. Designed to help delegates keep the communication clear and effective,

How others See the World

We explore the idea that everyone sees the world differently. Delegates will explore ways to build bridges when someone sees thing in another way and Influencing techniques to help others see what they see.


A series of exercises to look at simple behavioural techniques affecting communications. These techniques will be developed on Day Two on specific delegate situations.

Emotion vs. Objectivity

Helping other people see, when they are too steeped in emotion, what to do next.

Blame vs. Effect of behaviour

Dealing with blame and conflict.

Listening with Empathy

Looking for opportunities to use empathy, understanding and find common ground.

Wrap up for Day One

What are people taking from the day?

What do they know they can practise immediately? Delegates will be given a small amount of preparation for Day Two.

Day Two

Establishing Scenarios / Situations

Delegates will now start to focus on their own specific situations. Areas that might typically be covered are:

Delivering Messages

Less is more

This is a model, which gets a message over clearly and concisely.

Difficult messages

Looking at what the delegates "feed" in others when the message is not easy.

What you know vs. what you don't know.

A useful exercise when delegates have to handle a situation where there uncertainty.


Exercise to look at the impact around a table. Delegates will have the opportunity to practice:

  • Getting their voice in the room
  • Speaking up without being negative
  • Keeping others included / engaged
  • Managing "bad" behaviour
  • Creating buy in form others


Essential skills for both social and professional gatherings.

Feedback Finesse

A look at the impact of feedback and how to make it best support moving things forward.


For those who would like to become more assertive in certain situations or with specific individuals. This area of work could include:

  • Internal boundaries
  • The Art of Saying No
  • Nice / Nasty
  • Beginnings
  • Timings

Difficult Styles

Here the delegates identify any "difficult "people. They will now have the opportunity to play with the impact they make. We will use tools and techniques from the two days, the delegates own suggestions and shared best practice.

The Magic Chair

Each person receives additional positive feedback.

Final Summary

An assessment of the two days.

Delegates identify what they will be taking away and what they know they will put into practice.

They also have access to a course web page containing

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos
  • Photos of the day

to help further their progress.

Personal Impact Course

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Book this course

Date: 08 May 2017 to 09 May 2017
Cost: £850 + VAT
Places available: 5
Date: 05 Jun 2017 to 06 Jun 2017
Cost: £850 + VAT
Places available: 6
Date: 06 Jul 2017 to 07 Jul 2017
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 14 Aug 2017 to 15 Aug 2017
Cost: £680 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 21 Sep 2017 to 22 Sep 2017
Cost: £850 + VAT
Places available: 7
Early bird price: £680 + VAT
Date: 02 Nov 2017 to 03 Nov 2017
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT

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The Personal Impact - Impact Factory team:

Attend this Personal Impact Course risk-free

We are so confident in our trainers and the quality of our Personal Impact Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

terms and conditions

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

Impact Factory Brochures

communication skills training brochure


All Early Bird and Late Booking Discounts Need to be paid in full on the same day as booking. (This discount is NOT available if you wish to pay by Invoice)