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Assertiveness Training Course
One Day Assertiveness Skills Course(Click here for Tailored Assertiveness Training)
This one-day assertiveness course is designed to help you explore and understand issues around assertiveness.
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Assertiveness Skills courses are run by
The idea is to feel better about saying 'no' without having to change who you are.
This is a practical assertiveness training course, which will leave the participants feeling more confident in their ability to handle others, and feeling better about themselves.
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Assertiveness Skills Course Objectives* Dealing with delegate's own feelings
* Setting boundaries for others
* Presenting clear messages
* Closing conversations
* Gaining increased confidence
* Tools you know you can use
* Handling difficult people and situations
* Practising The Art of Saying No
* Moving awkward situations forward
* Managing conflict
Assertiveness Skills Course ProgrammeThe content of this assertiveness course may include many of the exercises listed below, and any additional material that the trainers feel is relevant to the delegates on the day.
Assertiveness and your FeelingsThis initial assertiveness exercise specifically recreates the feelings that people have when they have to do something they find particularly difficult. For instance what happens to them when they are in an uncomfortable or confronting situation. We then look at the ingrained behaviours associated with those feelings.
Assumptions get in the way of Being AssertiveHere we help identify the assumptions individual participants make about other people. We can then look at how those assumptions will affect any communication that happens.
Setting Assertive BoundariesIn this section of the assertiveness course we deal with setting effective personal space boundaries. We then go on to look at internal issues that people find themselves talking about when they would rather not. We call these internal boundaries and being able to set clear internal boundaries is particularly useful for people who have a hard (if not impossible) time saying 'No'. It's also very helpful for people who have a hard time setting priorities because of other people's demands.
Holding an Assertive StatusThis set of assertiveness exercises looks at changing the status you can hold in any situation. They demonstrate that it isn't always necessary to be assertive in order to get your message across. Participants learn to lower and raise their status depending upon the situations they are in, in order to change the outcome of the interaction. It helps people begin to see how a change of behaviour can be an easy, unassertive way of not getting involved in other people's agendas.
Assertiveness and ConflictThese are two assertiveness exercises which deal with conflict resolution and defusing potential arguments. We look at the reasons for conflict and ways to build bridges between people.
The Language of AssertivenessLanguage is one of the most powerful tools we have for conveying overt or covert messages, or ones we didn't even intend. We look here at the phrases, words, clichés and axioms accommodating people use to apologise, justify and defend themselves and generally use to pad out what they are saying rather than getting to the point.
Assertive and unassertive PatternsThis exercise is designed to demonstrate to delegates that even when we are offered new and obviously more effective choices of behaviour, we will still revert to type and do what we normally do the minute we come under pressure.
Assertiveness Behaviour ModelThis powerful visual model explains assertive behaviour, and the accommodating, unassertive behaviour that happens to people under stress.
The Art of Saying 'No' and other Useful Assertiveness ToolsUsing situations already identified by the delegates, we will look at some of their more difficult assertiveness issues and difficult people to see what other choices they could make to create a different outcome.
Assertiveness SupportThe final exercise of the Assertiveness Skills Course is for each delegate to devise a personal Plan of Action, identifying their individual take-out of the programme, where they know they will practise and areas for development.
Finally we have people identify what will stop them putting this into practise and what support they need to help themselves put the Assertiveness Skills Course work into practise.
Public Assertiveness Training Course
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