Assertiveness Course

The focus of this assertiveness course is about making choices and understanding that you have more choices than you think.

  • Maximum 8 Delegates
  • Two Trainers per Course
  • Money Back Guarantee
Impact Factory were really supportive and as I was a bit nervous on the day this really helped.  This course was really informative and we were given some good tips on how to deal with different situations.
Catherine Carter Backer Winter

One-to-One Skills Training

If you would prefer One-to-One Assertiveness Skills Training, we offer a 2-hour online Zoom call format for yourself or your colleagues. Please contact us to discuss your requirements.

These courses help you with

The 2-Day course allows for more practice and personalised time with the trainers.

Talk To Us About These Courses

Call us
+44 (0)20 7226 1877
Accredited CPD Course
If you have any questions about these CPD Accredited Courses, you can talk with one of our lead trainers, who will be happy to discuss what training will offer you the most benefit.

Book this Assertiveness Course

This course is only available as one-to-one skills training.

Please contact us to discuss further options.

If you want to book 4 or more people on to a single course, please contact us:

Location

London Training Rooms,
Suite 121
Business Design Centre,
52 Upper Street,
London, N1 0QH

How to find us

Running time

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Format

This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated.

This course is available in Hybrid format only.

This course is available in Face-to-Face format only.

This is a Hybrid Course

All of our Hybrid courses can be attended either in-person or remotely. Your choice!

This stunning new ‘Hybrid’ technology makes Remote Learning feel like being there with everyone else in a supportive community!

Ideal for International Customers

Our Hybrid courses are the ideal choice for international customers who would like the quality of an intimate meeting and the convenience of remote learning.

One Day Open Course

Stand up for Yourself – Increase your ability to handle others Feel better about Saying No!

The focus of this assertiveness programme is about making choices and understanding that you have more choices than you think.

It’s a practical assertiveness course that will help you feel more confident in your ability to deal with aggressive people and avoid those angry outbursts when you are pushed too far.

We look at how you can make easy changes in your behaviour so that you will no longer feel pressured into doing things you’d rather not do.

This is the original too nice for your own good assertiveness programme.

Assertiveness Skills Training - Tailored and In-House

If you are looking for In-House Assertiveness Training for a group or teams, please see our


Course Benefits

This Assertiveness Course is limited to 8 delegates ensuring personal attention to everyone on the course.

2 quality trainers per group means a total focus on you.

2 Trainers
per
8 Delegates
Assertiveness Skills Course in Action

Assertiveness Course

ONE DAY:

Feel better about saying “no” without having to change who you are

  • Strong Feelings
  • Learned Messages
  • Setting Boundaries
  • Personal Style
  • Other People’s Demands
  • Status
  • Language
  • Behaviour
  • The Art of Saying ‘No’
  • Plan of Action

Podcast

Listen to Impact Factory Director Jo Ellen Grzyb and Comedian David Mitchell talking about Assertiveness


Two Day Open Course

Learn the art of saying ‘no’!

This two-day course covers all the material from the One-Day Assertiveness Training, plus it gives you more time to practise new behaviours, tools, and techniques.

Tackle the frustration, resentment, and stress that being too accommodating can create, and find simple, practical, doable things that will work for you.

Learn the ‘Art of Saying No’ and get more opportunities to build your confidence and skills to become more of who you really are.

Assertiveness Skills Training - Tailored and In-House

If you are looking for In-House Assertiveness Training for a group or teams, please see our


Course Benefits

This Assertiveness Course is limited to 8 delegates ensuring personal attention to everyone on the course.

2 quality trainers per group means a total focus on you.

2 Trainers
per
8 Delegates
Assertiveness Skills Course in Action

Assertiveness Training Course – Two-Day

DAY ONE:

Become more of who you really are

  • Small Changes
  • Feelings
  • Assumptions
  • Status
  • Behaviour
  • Being Nice
  • Conflict
  • Setting Clear Boundaries
  • The Art of Saying ‘No’

DAY TWO:

Understand ‘niceness’

  • Nice Clichés
  • Patterns
  • Language
  • Childhood Messages
  • The Nice You
  • Real-Life Situations
  • Your True Assertive Self
  • Plan of Action

Podcast

Listen to Impact Factory Director Jo Ellen Grzyb and Comedian David Mitchell talking about Assertiveness


Strong Feelings

Feelings and behaviours associated with conflict

Learned Messages

Childhood messages

Setting Boundaries

Setting personal space boundaries

 

 

Other People's Demands

Setting internal boundaries

Handling other people’s demands

Status

Situational not hierarchical status

Change status in different situations

Easy changes of behaviour

Language

Language that’s used to apologise, justify and defend

Behaviour

Behaviours that happen under stress

  • Accommodating and unassertive
  • Angry and overly assertive
  • Authentic assertive behaviour

The Art of Saying 'No'

Choices to create different outcomes

Small Changes

How small changes create a big impact

Feelings

Feelings in uncomfortable or new situations

Behaviours associated with those feelings

Childhood Messages

Messages that reinforce non-assertive behaviour

Assumptions

Assumptions made about other people

How assumptions affect communication

Status

Situational, rather than hierarchical status

Change status to have a different outcome

Behaviours

Behaviours that occur under stress

  • Accommodating and unassertive
  • Angry and overly assertive
  • Authentic assertive behaviour

Being Nice

Everyday ways in which you are ‘nice’

How being ‘nice’ can be a disservice

How being ‘nice’ can serve you

Conflict

Reasons for conflict

Defuse potential arguments

Build bridges between people

 

Setting Clear Boundaries

How to set personal space boundaries

Setting boundaries when dealing with others

Saying 'No'

Dealing with your difficult situations

Choices to create a different outcome

Nice Clichés

‘Rules’ about being ‘nice’

Patterns

Why we revert to what we normally do

Wider behaviour choices

 

Language

Language when trying to be nice or helpful

  • Using exaggerated apologies
  • Justifying and over explaining
  • Hedging your bets

'Nice You'

Short visualisation of you at your most accommodating

Second visualisation of you at your ‘nastiest’

 

Real-Life Situations

Practise ‘real-life’ situations

Share best practise and suggestions

Your Full Assertive Self

You as a balanced, assertive human being

Identify personal style

Being part of the assertiveness course was like a different world, one that I have since made sure I am actively living in. So thank you, I have recommended it to almost all friends and colleagues.

Farah Hasson Consumer Council for Water - Policy Support Officer

Impact Factory were really supportive and as I was a bit nervous on the day this really helped.  This course was really informative and we were given some good tips on how to deal with different situations.

Catherine Carter Backer Winter

Katie and James were engaging and encouraging facilitators. I appreciated their attentiveness to individual’s goals for the session and their personalised feedback that helped realise growth and development even in the session itself.

Rebecca Charles River Associates

CPD Accredited Course

All our Assertiveness Courses are evaluated and accredited to ensure they are the highest quality, offering the best professional tuition possible.

This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

You will receive a Certificate of Completion at the end of the programme.

A total of 6 (SIX) hours CPD study will be completed for this course.

Ongoing Support Service

  • Email and telephone access to both of your trainers.
  • You will also have access to the Assertiveness post-course web page, giving access to the extensive material and imagery including:
    • Handouts used during the course
    • New supportive material
    • Impact Factory PDF documents
    • Recommended reading and links to our favourite videos

Why Choose Impact Factory?

We provide a learning platform that is tailored to your professional growth, no matter your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh, engaging way that is accessible to everyone.

Some of the reasons we believe in our ability to deliver you success:

  • 5 Star rating on Google, from professionals just like you.
  • 4.8/5 For Customer Experience and 4.9/5 For Our Product On Feefo, from verified individuals.
  • A diverse delivery team, each bringing a unique delivery method.
  • Frequently sold-out workshop sessions.
  • A wealth of case studies.
  • CPD Accredited Course
  • A track record of delivering value for organisations through the empowerment of their people.
Discuss your requirements