Customer Service

  • Available Courses

    C Customer Service Course

    This Customer Service Course is centred on what you might call 'the human moment' - when businesses actually have personal interaction with their customers rather than communicating via technology to get their message across. It provides participants with the capacity to deliver good customer care even in the most difficult circumstances. It will also enable them to deal with potentially difficult customers.  
    Price £450.00
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    I Influencing Skills Course - one day

    This one-day Influencing Skills Course looks at Influencing skills that work differently for each individual. Participants get the opportunity to practise a variety of Influencing tools and techniques to see what works for them and what best suits their personal style. Altogether an injection of energy, understanding and communication skills that will help you become an excellent influencer.
    Price £450.00
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    N Negotiation Skills Course - one day

    Negotiation is an everyday part of life - we're always negotiating, with varying degrees of success. This one day Negotiation Skills Course highlights the skills and qualities we already use, introduces some new ones and hones them all for more effective use in lots of different negotiation scenarios.
    Price £450.00
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    I Influencing and Negotiation - two day

    This two-day Influencing and Negotiating Skills Course looks at Influencing and Negotiation as skills that work differently for each individual. Participants get the opportunity to practise a variety of Influencing and Negotiating tools and techniques to see what works for them and what best suits their personal style. Altogether an injection of energy, understanding and communication skills that will help you become an excellent influencer and negotiator.
    Price £850.00
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There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)