Difficult People

Impact Factory runs

Open Conflict Management Courses

Tailored Conflict Management Training

Five Day Communicate With Impact Workshops


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for anyone who is interested in Conflict Management


Conflict Management

Difficult People

There are few fantasies in life that are more potent that the "if only" ones.

And there are few "if only" fantasies that are as strong as "If only he/she weren't so bloody difficult then my life would be so much better."

That's the problem with difficult people, though: they are so awfully difficult to deal with.

So how do you actually define a difficult person?

Is it a bully, someone who's always aggressive; someone who doesn't listen or continually rejects or hijacks your ideas; or someone who's critical, impatient, and superior?

Now, here's the scoop: when it comes to defining difficult people, it's completely subjective.

You might be the only one in the office who doesn't get on with this monster; alternatively you might be the only one who does.

You don't need to be a victim to these Difficult People

Hoping that they are going to change and make your life easier actually makes you a victim to these difficult people.

Under these circumstances they are in control of the relationship, whether they know it or not.

Yes, of course, there may be someone who bullies you - and that's horrible; there may be clients who take every opportunity to try to humiliate you - and that's awful.

But the bottom line still is that you either choose to be a victim to their personalities and communication styles, or you can take charge of the relationships and manage them more effectively.

The solution lies with you, not them.

Changing what you do, what you say and how you say it, you will create changes in the other person.

Even if you don't always get what you want, you will be driving what happens between the two of you, not them.

Difficult People?

Not so difficult really!


Conflict Management Training

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There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)