This course focuses on performance management as a continuous process that drives development.
It looks at techniques that recognize and implement solutions to support long term results.
We’ll help you learn how to manage awkward issues and conversations without postponing or sugar coating them.
And most importantly, we'll help you develop the tools to create a culture of trust and high impact performance.
Performance Management Course Objectives
- Understanding the performance management process
- Creating a professional development culture
- Improving outcome based conversations
- Building trust, motivation and commitment
- Scoping out employee goals and motivations
- Aligning employee and organizational goals
- Monitoring and reviewing employee objectives
- Implementing development solutions
- Enhancing and rewarding Development
- Setting boundaries whilst avoiding conflict
- Developing a Performance Management toolkit
What our Delegates Say:
“The Impact Factory courses have been really useful, not only by helping us to learn some new things about ourselves, but especially by pointing us in the direction of better managing and understanding our staff here in Zug.”
Performance Management Course Programme
We tailor all our courses to reflect the needs of the delegates on the day. The course content may include many of the exercises listed below, and any additional material that the trainers feel is relevant.
Performance Management - the Good, the Bad and the Ugly...
In pairs, delegates get to explore management experiences and what specifically made them good or bad (or even ugly...) Delegates distinguish between good and bad management practises and begin to unpick the elements that make up outstanding performance management.
Why is Performance Management so hard?
A group discussion on why performance management can be hard. The following factors may be discussed:
- Dealing with your own and other people's confidence and morale
- Dealing with yours and other people's feelings
- Dealing with difficult or tricky people
- Dealing with other people's difficulties
- Setting doable goals
- Giving effective feedback
- Giving 'bad news'
- Avoiding escalating problems
- Consistency (why have I been marked down when I think I haven't changed?)
- Setting the right goals for each individual
- When someone doesn't tell you the truth about how they're doing
- When someone disagrees with your assessment
- Being enthusiastic when you don't feel like it vs. tyranny of positivity
- Lack of formality/blurred boundaries/etc
We raise the awareness level of the group and get delegates very clear about where their personal focus is. The outcome of this and the next session would be key in determining the emphasis and focus for individuals and, thereby, of the material for the rest of the programme.
Day To Day Performance Management vs. The Big Appraisal Build Up
In pairs at flip charts delegates list the reasons some difficult messages don't get said on a day to day basis, or in some cases ever! We look at why some people avoid dealing with issues as they occur, leaving them to build up until the formal appraisal time.
The Support - Performance See-Saw
We examine whether people are able to deliver both individualised support whilst demanding High Performance (rather than only operating in one arena or 'see-sawing' from one to the other).
Barriers to making Performance Management work
- No time/too busy/won't find time
- Too much change/ fire-fighting
- Not two-way
- Sweeping issues under the carpet
- Not acknowledging diversity issues
- Changing goals/goalposts
- Appraisee not owning process for themselves
- Refusal or inability of manager to role model
- Manager doesn't really understand the appraisee's job
Most common difficulty: not handling the day-to-day management
What makes Performance Management work well?
Day to day performance management involves dealing with people's confidence and morale and the feelings that go with that. Dealing with difficult or tricky people's issues requires a confidence in your own ability to handle anything that may come up.
Here are some tools that will help a lot.
Dealing with Emotional Staff
A pairs exercise that defuses over-emotional responses in a supportive way. Delegates increase their ability to manage difficult situations and responses, and to be seen as consistently managing well.
Listen Agree Pause
In pairs delegates gain a technique which allows delegates to ensure their appraisees feel heard and that they themselves are able to get their message across clearly.
Delegates learn a key technique, which creates respect, builds rapport and defuses potential conflict where necessary. This can be key in balancing the need to be supportive with demanding high performance.
Blame vs Effect
This exercise explores ways of delivering information and feedback and the reactions different approaches cause. The final strategy is a simple one that avoids the negative reactions people have when they feel 'blamed'.
Looking at strategies for giving feedback in a supportive and informative way. This develops the ability to communicate honestly and openly while 'honouring' other people's styles and diverse points of view. It enables delegates to show respect and courtesy to others and builds esteem and relationships.
Unlocking Performance Motivation
What motivates individual's performance is looked at here, with reference back to some of the visuals used earlier. Delegates gain insight into how to discover what motivates their staff and how to incorporate their findings into their communications with them.
The Power of Praise
A discussion on the value of acknowledging good practise and the power of relevant, specific and timely praise.
Active Choosing vs Passive Passenger
In pairs identify a recent situation where delegates passively chose (They were a Passive Passenger) Then identify a situation where they actively chose Brief discussion on difference, especially in terms of feelings.
Dealing Difficult Performance Management Issues
We explore dealing with difficult issues which in the past have included:
- Delivering feedback to someone who thinks they have performed higher than they have
- An appraisee who doesn't prepare
- Sickness issues
- How to ensure the appraisee makes the most of the appraisal opportunity
- Negative or disruptive staff
- When the performance bar has been raised
- Staff reduction with no reduction in workload
- An appraisee who disagrees with feedback
- Resentment of high performers/ earners
- Support measures - when enough is enough
Based on their preparation and any insight gained on the day the delegates will get to plan for and rehearse dealing with difficult issues. They will receive best practice ideas from their fellow course participants and support and input from the Impact Factory facilitators.
Personal Performance Management Take Out
Each person will have an opportunity to say:
- What they are taking away from the Performance Management Course
- What specifically they know they will use
- Where they will practise
They also have access to a course web page containing
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos
- Photos of the day
to help further their progress.
Performance Management Course
Book this course
Freephone: 0808 1234 909
The Performance Management Course team:
- Asma MansuriAsma is adept at delivering training programmes in different aspects of leadership and management.
- Janet AddisonJanet employs her love of people and what makes them tick to support their development in a way that's fun, useful and truly unique
- Kate ArneilKate is involved with Performance Management, Conflict Management, Presentation and Communication Skills Training.
- Katherine GriceKatherine's skills and passions include Customer Service, Presentation Skills, Public Speaking, Personal Impact and Leadership
- Sarah DawrantSarah has warmth, humour, a quick mind and unlimited passion to help people develop by stretching their comfort zones.
- Sheila Neville'I am both pleased and proud to be involved with a company delivering high quality training to people who intend to achieve above and beyond their existing capabilities.'
Attend this Performance Management and Appraisals Course risk-free
We are so confident in our trainers and the quality of our Performance Management and Appraisals Course that we guarantee it will make an impact.
If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.
Training Course Accreditation
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.