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When dealing with difficult people, stay out of it emotionally and concentrate on listening non-defensively and actively.
The root causes of workplace conflict are often systemic.
There is a growing school of thought that conflict can stimulate an energetic and dynamic working environment that shakes apathy and complacency to its core. 
Conflict is an issue most of us shy away from. Why? What is so scary about a little bit of conflict? 
Four basic and important tips on how to avoid a verbal fight with an angry person...Assertiveness Training
Conflict in the workplace can be costly. It results in reduced productivity, low morale, and employee dissatisfaction. These important tips will help you move from crisis to calm when conflict threatens.
This article illustrates two styles of contact that people have with one another when communicating during a conflict.
When it comes to managing conflict, the idea of the Third Element is something that's been on my mind for many years. It's about looking for a third thing that connects two opposite parties. 
An insight in to Conflict in the workplace and how to resolve or best deal with Difficult People and Situations.
Of all the issues that people tend to avoid, Conflict ranks at the top of the list, along with Public Speaking and swimming with sharks. 
Effective approaches and strategies for managing workplace conflicts.
Miscommunication is the root of many conflicts. But what exactly causes the conflict when miscommunication is responsible? 
In times of conflict you can take one of two positions. First the position is that of having your heels dug in and believing you are RIGHT. The second position is where you care enough to understand what is motivating the other person’s behaviour. My recommendation, as you might have guessed, is the second.
Although conflict is a common workplace issue, it is important to recognise the sources of conflict and implement strategies to solve problems.
Two specific forms of communication you can use to reduce conflict in professional relationships.

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