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These helpful, insightful documents look at some of the core issues
that Impact Factory works with.
Coaching & Mentoring (being one)
This article outlines the reasons for introducing Coaching and Mentoring and how you can go about doing this in your company.
Conflict Management and Difficult People
An insight in to Conflict in the workplace and how to reslve or best deal with Difficult People and Situations.
Creative Report Writing
How to get past those blocks that stop you writing easily and creatively.
Cross Cultural Issues
Life would certainly be a lot simpler if other people would just shape up and see things our way! As ridiculous as that statement looks when written out, that is often what we think when things aren't going well, particularly when communication starts breaking down. This document looks at ways of approaching cultural differences.
Customer Service
We, most of us, have had dealings with the customer service people of this world at some point or another. Whether it's pressing 22 numbers on our push-button phones in vain search of a human voice, or being passed from one
uninformed person to another, or being given information by a person who never draws breath, our chances are mighty high we're going to be disappointed.
Dealing with the Media - UK Media Training
Media Skills. If you find yourself or your colleagues in a position where the 'Media' wants you. You may find this document helpful.
Delegation - It's easier just to do it myself
There's nothing complicated about this kind of delegation: letting our colleagues develop their own 'voice' while working within some clear parameters. That way our standards are maintained without our breathing down everyone's necks making sure they do it our way.
Empowerment
How to Empower. Indeed whether to Empower. Have a look at some of our experiences around Empowerment.
Facilitation Skills
Good Facilitators see and hear not only the obvious, but are tuned in to what else might be going on that isn't quite so apparent. They are skilled in interpreting the difficulties, resolving conflict, cutting through time wasting and diversionary tactics and, most importantly, enabling people to reach agreements and develop new practises that will work.
Induction Programmes - Begin as you Mean to Go On
This is a lively document that looks at designing and developing dynamic, engaging and useful Induction Programmes
Influencing With Flair
There is no right way, nor is there only one way to Influence. Everything, but everything, can be an Influencing factor. We are, all of us, Influenced by people, places, events and situations at all times. This article lays out how influencing works and what can be done to make yourself a more Effective Influencer.
Is Assertiveness the Only Way
Assertiveness is often seen as one single form of behaviour. In this article the concept of Asserting Yourself is broadened to include other forms of behaviour; humour, submission, irresponsibility, manipulation, playfulness, aggressiveness, etc. The key here is that the behaviour - nice, not-nice or nasty - is chosen. When people are able to choose behaviour that's not limited by fear of possible consequences, then they can become Truly Assertive.
Issues facing the Corporate Community
Impact Factory trainings are relevant to the issues and concerns facing companies today. This document is a précis of our take on many of these issues, which will give you a flavour of our philosophy and approach to training.
Use the 'Bookmarks' tab to navigate the document more easily
Leadership Development - Are Leaders Born or Made?
What makes a good Leader? Can you define specific qualities? Or perhaps Leaders are born, and not made? Our latest document takes a look at this minefield and asks 'How do you become a Good Leader?'
Making a Plan for the Impossible
Making a Plan for the Impossible looks at changing the Current View of the Situation to a Better View of the Situation which is 10 times as good as the Current View!
Managing Change in Others
There is a lot of talk about "Change" - how important it is, how we should alter the way we do to things at work and in our personal lives in order to be more effective. Sometimes we even hear how it is essential to Change even if just for change's sake. At Impact Factory, we too think that Change is important. However we are more interested in the Process of Change and what the Implications of Change actually are.
Managing Key Stakeholders
Key stakeholders can be the people who have influence over what happens to you, the people who hold the budget, the ones who make the final decisions, the ones who are affected by your decisions, the people who have to implement decisions, the people who are going to buy the product/service, and so on. Whoever they are managing them is the key to good business
Managing Relationships
We all go back to the people and places that make an effort, extend themselves and create some kind of connection with us. When we have been well managed the Relationship grows. Because loyalty and trust are built, dealing with those people is something we look forward to and appreciate. This article looks at how you can create and nurture good Relationships.
Meetings Can't Live With 'em Can't Live Without 'em
We have to have Meetings. However there is an approach that will help you have Better, Shorter and more Productive Meeting.
Negotiating - Have Easier Negotiations
Negotiation Skills - Good Negotiation isn't about winning and it isn't about someone else losing. Good Negotiations are about both sides leaving feeling they got what they wanted, or at least better off than when they went in.
Networking in Business
A look at the contentious issue of Networking in Business and how you might use your Personal Style to best accomplish what you set out to do at Networking Events. Look forward to events rather than feeling anxious, uncomfortable and nervous.
Performance Management and Appraisals
If you're looking for tips on how to fill in all those boxes on Appraisal Forms you're in the wrong place. This document outlines what the Appraisal Process is designed to achieve when well implemented.
Pitching for New Business
A document to help you cope with Tendering, Beauty Parades and Pitching for New Business.
PowerPoint Survival Guide
This guide will help you create and deliver dynamic PowerPoint Presentations.
Preparing for Leadership
This is an outline of a programme designed to encourage middle managers to exercise Leadership initiative. It asks them to begin thinking of Leadership as no longer a top down, white, male, professional class perogative and to question their own thinking about Leadership
Presentation Skills
If you are required to make Presentations as a part of your job this article outlines an approach that seeks to make it easy and enjoyable rather than difficult. Presenting should be more than just a skill we learn; it should feel like an extension of yourself.
Project Management
Some projects are more complex than others. Some projects rely heavily on the input of a vast range of people, while some only rely on one person to get them done.
Although this document concentrates on work-related projects, anything suggested in this context can (and 'should') be used in just about any project you've got on the boil.
Stress and Pressure
The one and only truism about stress, is that it's different for everyone: what causes one person to feel pressured won't be true for someone else. In other words, one person's stress is another's excitement. This article looks at how to identify and manage those things that you find particularly stressful.
Team Building - Building a Good Team
A look at Team Building and what it is exactly! There are so many ways to go about bringing a group of people together. Each Team is individual and it's not as simple as it seems to make them work more effectively together. There are a number of factors up for discussion...
Use of Counselling Skills in Training
Training can be damaging to your health! Look at the non-technical areas that much training addresses - Communication, Personal Effectiveness, Team Building, Presentation; these areas all touch on people's Self-Esteem, Value and Confidence. In unskilled hands participants can finish a training feeling undermined and unsupported. This article outlines the case that Counselling Skills are essential to good training.
Workplace Bullying
Intimidation, harassment, unfair criticism and blame, belittling sarcasm; being shouted at, ordered about, dismissed, singled out. All these are types of overt bullying. This document looks at why bullying happens and what can be done about it.
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A jolly good read